Your booking is bound by the terms and conditions of the Tour Operator/Supplier booked, where some of their terms are included below.
Payments are non-refundable and non-transferrable.
It is the passenger’s responsibility to provide the booking information required and ensure the information is accurate and as per their valid travel documents required. Any errors due to incorrect spelling of names or birth dates that are the result of the failure to provide the required information as requested, may result in a change fee either prior to departure or at the airport. Please note that this may also mean purchasing a new flight ticket.
It is the passenger's responsibility to obtain information and to have in their possession all the required documentation to travel (such as passports, visa where applicable, etc.) required by the relevant governmental authorities. Failure to have proper travel documents will result in denied boarding and automatic cancellation of your reservation without refund. Prior to making a booking and for more information on mandatory travel documentation, visit: www.travel.gc.ca for Canadian Citizens and www.travel.state.gov for US Citizens. For Citizens of other countries, please visit the Embassy website for the countries you will be visiting, for the required entry and exit requirements.
Passengers are solely responsible for obtaining all required medical inoculations and appropriate certificates necessary for travel.
Please note that entry to another country may be refused even if the required information and travel documents are complete, at the discretion of the officials in the destination being travelled to. The Tour Operator nor Travel Agency or acting Agent shall not be liable for any refusal of entry.
Payments must be paid by credit card, Interac debit (online credit/debit card) by the payment deadline on the invoice or at the time of booking.
An invoice or updated invoice will be provided within 48 business hours of your payment.
A $50 per person per week fee applies to any late payments, unless prior approval for late payment has been given by ME
Mangata Escapes reserves the right to cancel your booking if full payment is not received by the scheduled due date.
Cancellation requests must be provided to ME in writing. Any cancellation penalties will be determined based on the date of receipt of the request to cancel and the terms and conditions of the booking, as noted below under the section Cancellation and Change Policy.
Changes to a confirmed booking must be provided to ME in writing. Any requested changes may result in charges, as noted below under the section Cancellation and Change Policy.
Airline liability is limited by their respective tariffs, conditions of carriage as well as international conventions and arrangements. Conditions of Carriage apply to flights bound to and from your destination, some of which limit or exclude liability. For air carrier liability and options available to you regarding loss, damage or delay of your baggage, please consult the website for the airline you will be travelling with and submit any claims directly to the airline. ME Travel, the Tour Operator/Supplier booked does not assume any responsibility for schedule changes made by the airline, or any additional costs (accommodation, meals, etc.) incurred due to any flight delays or missed connections. For information regarding Air Passenger Protection Rights in Canada, please visit the following website: https://rppaappr.ca/eng For information regarding Air Passenger Protection Rights in the USA, please visit the following website: https://www.transportation.gov/airconsumer/fly-rights
Prohibited items in checked or carry - on baggage: It is recommended that Customers consult the US Department of Transportation website, www.Transportation.govprior to travel to determine if any restrictions apply to items contained in their checked or carry - on baggage or carried on their person.
Refusal to transport/removal of Customer: The Tour Operator nor Travel Agency or acting agent shall not be liable for its or another air carrier’s refusal to transport Customers arising from the following circumstances: a Customer fails to register for a flight (no show), a customer jeopardizes public safety, a Customer does not hold the proper travel documents or the latter are invalid, a Customer violates or may violate any applicable law, if the final payment is not honoured, the Staff or air carrier deems it necessary to deny boarding of a Customer in order to prevent any danger or risk to such Customer or to any other person or property, or to ensure the safe conduct of the flight. This section also applies, with the necessary adjustments, to maritime and ground transportation.
Sometimes, reserved accommodations may no longer be available for reasons such as unexpected maintenance or hotel overbooking. In such cases, substitute accommodation of equal or greater quality will be provided. If, after confirmation, the Tour Operator/Supplier makes a hotel change or other changes to your travel arrangements such as: a) change of destination b) change of departure or return by more than 24 hours c) change of accommodation standards d) change of the routing requiring additional travel identification or documentation without sufficient time to obtain this documentation before departure then the Tour Operator/Supplier will contact ME at the earliest convenience upon receipt of notification from the concerned supplier prior to your departure. The Tour Operator will offer the passengers options based on the Tour Operators/Suppliers terms and conditions, which will be provided to ME to communicate with the client.
No reimbursements or refunds will be issued for unused travel services or any component of the package after departure. Refunds are not granted for bookings cancelled due to inclement weather or illness; these must be claimed through your travel insurance. No guarantee is provided or warranted that any refund will be available. No refund will be granted if a sale price is advertised after a reservation is confirmed.
A full refund will not be granted where cancellation of travel must be made by the Tour Operator or Supplier for any situations which are unusual and/or unforeseeable, i.e., any force majeure, including but not limited to, weather conditions such as inundation, any type of storm, hurricane, tornado or similar, fire, seismic activity, nuclear disasters, strikes, riots or civil conflicts, acts of war, terrorist actions, any public health emergencies or health risks, government actions, supplier bankruptcies and any other events beyond the Tour Operator’s/Supplier's control. A claim must be submitted to the travel insurance provider in these instances.
ME strongly recommends the purchase of an all-inclusive travel insurance package (trip cancellation & interruption, emergency medical & delay or loss of baggage travel insurance) offered by Manulife Insurance, Blue Cross Insurance or other sufficient traveller's insurance. Government health plans no longer provide coverage of out-of-country medical care. When travelling to Cuba, all travellers, foreign and Cubans living abroad, must have a medical insurance policy.
If there is a delay or any damage to your luggage, please follow the airline’s procedures as outlined on their website. A representative for the airline should be available at the airport in order for you to obtain a signed report by the airline. This is required to submit a claim directly with the airline or with your travel insurance provider.
Special requests sent to the hotel are not guaranteed, unless the hotel provides the guarantee in writing. Requests are at the sole discretion of the hotel and based on availability at the time of check-in. ME, Travel Only nor the Tour Operator or Supplier will assume responsibility should requests be denied.
The hotel or resort is responsible for room allocation in accordance with the category reserved. The Tour Operator/Supplier assumes no responsibility as to the location, décor, furnishing or type of bed in the room that may vary based on the room's location on the hotel property. If the customer would like to change rooms, such changes are subject to availability and additional fees may apply.
Hotel check-in is generally between 3 pm and 4pm. Hotel check-out times may vary depending on the property but generally customers must vacate the room by 11 a.m. For passengers with late flights, every effort will be made to provide a hospitality room or late check-out (a fee could apply), however, this cannot be guaranteed, particularly during high season.
Any particular requirements (hotel room, stateroom, airline and/or transfers) for passengers with special needs must be requested at time of booking. Some circumstances and medical conditions require that customers provide advance notice and receive medical approval for air travel (for more information, you must visit the website for the specific Tour Operator/Supplier booked. Adapted transport for transfer at destination is at extra cost when available. Certain activities at the hotels may be inaccessible to persons of reduced mobility.
Most cruise lines have limited wheelchair-accessible staterooms for which a medical certificate is required to book. Passengers MUST provide this certificate to the cruise line at least30 days BEFORE scheduled sailing. Any special transfer arrangements required may incur additional charges. Cruise passengers with special needs must be self-sufficient and accompanied by at least one other passenger who assumes full responsibility for their wellbeing at all times. Passengers are advised to consult the accessible/special services department with the Cruise Line booked regarding the feasibility of managing certain itineraries.
In certain cases, passengers in wheelchairs may be precluded from going ashore due to docking facilities. Please ensure the accessible/special services desk for the cruise line verifies all details concerning guests with physical challenges as cruise line policies are subject to change without prior notice.
It is the passenger's responsibility to have all necessary medications and to carry them in their carry-on luggage. Please refer to the website of the airline booked for required policy to transport prescribed medication. It is the passenger's responsibility to ensure that they are fit to travel, and that they have consulted a qualified medical professional.
Regardless of the Tour Operator’s/Supplier’s' liability, any incidents, including injuries, service cancellation or dissatisfaction must be reported to your destination representative, where available, or through the Tour Operators/Suppliers client care (Note: telephone number and/or email address also provided with travel documents and welcome package received in destination with the destination representative) during the event or as soon as possible, to allow the Tour Operators/Suppliers opportunity to provide assistance. Please copy ME so we can follow up on your behalf.
All booking documentation is issued in electronic format and made available approximately 21 - 28 days prior to departure, as long as the file is paid in full. Any monies owed to the file, whether an individual or group booking, will delay the delivery of the documents. A hard copy is available upon request.
The specific cancellation policy and payment schedule for your booking will be outlined on your invoice or sent in a separate document by email and based on information provided by the Tour Operator/Supplier.
Your use of your credit card number to apply deposit and final payment indicates your acceptance of and compliance with these booking Terms & Conditions, whether or not you have actually signed the appropriate credit card slip. Verbal authorization for the use of a credit card confirms the reservation.
Living standards and practices at the destination and standards and conditions there with respect to the provision of utilities, services and accommodation may differ from those found in the United States.
This contract permits price increases. No price increases are permitted after the customer has paid in full.
Please review your itinerary to ensure that all information is correct.
Passengers must be at the airport a minimum of 3 hours prior, especially post COVID due to additional health checks for all flight departures. It is the passenger's responsibility to reconfirm flight times within 24 hours of departure and return. It is recommended to carry a copy of your e-documents at all times during your travels between the airports and your hotel.
REGISTER YOUR TRAVEL WITH THE SMART TRAVELER ENROLLEMENT PROGRAM: Foreign Affairs offers a registration service for all US travelling or living abroad. This service is provided so that government officials can contact you to assist with an emergency in a foreign country, such as a natural disaster or civil unrest, or inform you of a family emergency at home. Please visithttps://travelregistration.state.govto register.
COVID DISCLAIMER: Mangata Escapes has no special knowledge of health hazards such as the risk of contracting Covid-19, either during the client's travel or at the client's destination. For the latest travel health information, the client should review the State Department's website at travel.state.gov and the CDC's information atwww.cdc.gov/travel. ME has no responsibility for Covid-19-related requirements that travel suppliers and governments may impose from time to time, such as health affidavit forms, health screenings prior to departure or upon arrival, face coverings or quarantines. For the latest Covid-19 government travel regulations, clients should review IATA's website at www.iatatravelcentre.com. For the latest travel supplier requirements, check the supplier's homepage your trip is booked with which is listed on your invoice. ME has no special knowledge of suppliers' financial condition and no liability for supplier defaults or for recommending future travel credits with suppliers that may be out of business by the time the client tries to use the credits. ME if requested, will assist with obtaining any refunds due, if applicable or rebooking trips using future credits, but there may be a non-refundable fee for such services. ME, strongly recommends trip cancellation and medical insurance, but some policies do not protect against cancellation due to pandemics or supplier defaults, you are responsible to read your insurance policy. We highly recommend "cancel for any reason "coverage, which costs more.
CHANGES TO BOOKINGS: Any changes to your booking are on a per request basis and are pending availability and confirmation from the tour operator. At the time that the requested changes are made, the following fees will be charged to your preauthorized credit card in accordance with the Pre-Authorization Form, or will be invoiced to your guest if they are the one requesting the change and due and payable immediately via credit card:
